SELF CARE
Battery-operated, RFID, and keycard-based systems play a vital role in ensuring guest safety and convenience. However, to maintain peak performance and avoid costly repairs or replacements, regular care is essential.
Our maintenance program focuses on key components such as batteries, mechanical parts, and exterior surfaces, while also addressing environmental factors like humidity, dust, and wear from improper use.
👉 Connect with our Support Desk to request the SELF CARE Document & Staff Training Program to keep your systems running smoothly.
PRIME CARE REMOTE DIAGNOSTIC
A New Service. A Whole New Experience.
Combining intelligent technology with smart connectivity, Prime Source delivers products and services that work seamlessly together.
In the rare event of an unexpected issue, PRIME CARE Remote Diagnostics ensures immediate expert assistance—right at your fingertips.
Service When You Need It
If an issue arises, simply contact PRIME CARE service team. With your consent, a certified expert will connect remotely to your device through our secure Remote Diagnostics system. They will analyze its status, identify the fault, and guide you step-by-step to resolve it.
In many cases, on-site visits are no longer necessary, saving you valuable time and cost.
Service That Exceeds Expectations
When a physical repair is required, PRIME CARE Remote Diagnostics ensures complete efficiency.
Thanks to remote pre-analysis, our service engineer arrives with the right tools and spare parts, fully prepared to complete the repair in one visit.
👉 Connect with our Support Desk to request the PRIME CARE REMOTE DIAGNOSTIC Document to keep your systems running smoothly.
PRIME CARE ONSITE REPAIR
PRIME CARE Service is available by phone or online.
Our skilled engineers visit your hotel to inspect, diagnose, and repair any faults on-site. They arrive with the appropriate spare parts (if needed) and provide expert guidance to help prevent future issues.
Advantages of PRIME CARE
- High-quality customer service that meets the same standards as our guest room devices.
- Service engineers trained and certified by Prime Source.
- Nationwide service coverage with PRIME CARE technicians close to your location.
- Simple and quick fault reporting and booking by phone or online.
- Warranty repairs covered under PRIME CARE terms.
- Out-of-warranty services with fair and transparent pricing.
Â
👉 Connect with our Support Desk to request the PRIME CARE ONSITE REPAIR Document to keep your systems for a long life.
PRIME CARE CONTACT
For comprehensive support of your Hotel Guest Room Devices, the PRIME SUPPORT TEAM is ready to assist.
If an issue cannot be resolved remotely, simply request a visit from our service engineer.
📞 Get a Service Ticket:
Call our Toll-Free Number: 1800 410 8087
💬 Or submit a request via the Chat Bot on our website.